Refund & Return

Refund & Return Policy — Bennett Montreal

Last updated: August 2, 2025

30-Day Easy Returns

At Bennett Montreal Toronto, your comfort and confidence matter to us. If you're not fully satisfied with your purchase, we offer a clear and fair return process in line with hygiene and safety regulations.

Return Policy Overview

Return Window

You may request a return within 30 days from the date you receive your order.

Condition of Items

Returned items must be:

  • Unused and unworn
  • In their original condition
  • Returned in the original packaging, including all tags, inserts, and accessories

Easy Returns

Our customer support team will guide you through the return process step by step.

Return Costs

Defective or Incorrect Products

There is no cost to the customer if:

  • The wrong item was sent
  • The item arrived damaged
  • The item is defective

In these cases, we will provide a prepaid return label.

Change of Mind / Customer Remorse

If you ordered the wrong item, selected an incorrect size, or no longer want the product:

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable

How to Return an Item

1. Contact Us

Email info@bennettmontreal.com with:

  • Your order number
  • The reason for the return

2. Receive Return Instructions

We will email you a return authorization and detailed instructions.

3. Prepare the Package

Securely pack the item in its original packaging, including all components.

4. Shipping Label

  • For defective, damaged, or incorrect items: we will provide a prepaid label.
  • For change-of-mind returns: you will arrange and pay for return shipping.

5. Send the Package

Drop off your parcel at the designated carrier location as instructed.

Questions?

Please visit our Frequently Asked Questions (FAQs) page or contact our support team — we're happy to help.

Contact Us

Website name: Bennett Montreal

Company name: XYLENEX LTD

Registration number: 16744594

Phone: +44 7397 945180

Email: info@bennettmontreal.com

Opening hours:

MON – FRI: 9:00 a.m. – 6:00 p.m.

We aim to respond to all emails within 1–2 business days.